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Copy of E-mail

You may have received E-Mail relating to one of you client animals. It would be helpful to keep a copy of it.

Yes you could leave it in on your PC, in your Mailbox - however, another member of staff will not be able to see it. You may loose your PC, change ISP's etc. - you should really attach the mail to the animal card.

Pre version 3 (2009) you could create a new attachment and just cut and paste the details - fairly easy but still it does involve you taking that action.

To make it easier, mail CC'ed, sent, bounced etc to a specific address will automatically do this for you (applies to version from V3.01 onwards).

You need to make one change to your mail setup, or get you administrator to do it for you - once in place all you need to do is send mail to card-XXXX where XXXX is the animal ID (if you forget the number it will be sent to the 'un-attached area'. This mail is stored as received, including all attachments, images etc.

As there are many different types of attachments you may not be able to look at the specific details on the screen you are on - may not have a dicom viewer, no copy of Word, missing a PDF reader etc. To get round this we take the most basic option - bring up a list of all the mail's received and you can if needed send it to a PC or another address that has the appropriate software.

Step 1 - Setting up your mailer

This has to be done once, it is technical, you may want to get your administrator to do it.

You need to add an entry to /usr/local/etc/exim.configure to tell your mail to process work sent to any mail addresses starting with 'card-' via the vet system.

Load exim.configure and look for the entry:

begin routers

add on a blank line just after it:

# This option will allow work to be added to record cards automatically
mailcard:
  driver = accept
  local_part_prefix = card-
  transport = premvet
  verify = false
  no_more

If you do have mail addresses that use card- as part of the user name - change the entry to something else.

Now look a bit further down for

begin transports

and add just after that:

# Tied to mailcard this is called if there is a match
premvet:
  driver = pipe
  command = /usr/local/bin/pvmail $local_part "/u/vetdata"
  user = vet
  log_output

If you have multiple vet system you can change the default location /u/vetdata above to suit - you could have multiple entries with different prefixes for each location if you want.

Save the file and type:

kill -1 `cat /usr/spool/exim/exim-daemon.pid`

that just makes sure the mail software know the changes have been made.

Step 2 - Adding work

All you need do now is add card-XXXX (where XXXX is animal number) to the To: CC: or Bcc: addresses e.g. card-12888@my-mail-domain will add the mail to animal card 12888.

The system keeps one mail box for all individual animal corrispondance - the mailer we use 'mutt' is threaded so all similar mail is together. When you access the attachment (on the Write screen), select E-Mail copy - mutt will start up. There is a copy of the mutt manual available from support.