Frequently Asked Questions and Support Guides

Here you will find links to the various questions we get asked in support. Select the category from the box on the left for a list of the FAQ's and guides that are available.

Here are a selection of the common questions over the last couple of months:

Common Support Questions

• What does the asterisks beside the Telephone mean?
  The ** beside the telephone field indicates there are additional numbers for this record. To access them you can:
  • Press F1 to see all numbers
  • A for additional (and possibly P for Phone)

  It is best to alter the defaults so you are asked when adding a new record for the additional numbers and also when you select 'A'dditional the system defaults to the numbers screen.

  Those tips along with how to tidy up your telephone/mobile numbers are given in the FAQ: http://premvet.co.uk/premvet/faq/phone2.html

• Where do I find details on attaching X-Rays/Images/Letters
  The Attachment Manager allows you to to integrate a digital x-ray machine and enables the system to attachment jpeg copies of Dicom images, or even full Dicoms, to the record card. Premvet will allow the practice to attach and view a multitude of different resources such as digital x-rays, lab results and ultrasound recordings. This will not only save time for practice staff, but reduce storage and provide a better experience for the client.

  See the FAQ: http://premvet.co.uk/premvet/faq/attach.html for details of attachments.

• When I send an eClaim to the Insurance company the system shows the dose details - can I suppress them?
  When scanning for work eClaims uses Analysis codes, for lines such as Dose you can (and should) exclude them.

  Main Menu -> Misc -> Configure Reports -> 22 -> Analysis

  Add code 232 to those being EXcluded.

• What do the YDU and NCC mean in the E-mail available field mean?
  The E-Mail field on the Management Card has in addition to the Yes/No the options.

  YDU	(Yes Dont Use)	Yes there is an E-Mail address but don't use it for Marketing/Mail-shots etc.
  NCC	(No Client Confirmed)	No the client has not got an e-mail address or may have one but does not want you to have it.

  You can set the e-mail address from any of the telephone screens (usually F1 on the Management card). Look at the FAQ: http://premvet.co.uk/premvet/faq/pro3.html for details of automatically updating the Mail Address.

• Backup to Cloud Storage (S3)
  Is it possible to backup 'off-site' automatically - Yes

  You can use systems such as Amazon Cloud or your ISP's servers to backup to. For this you will need the latest version of Microlite Edge. Please contact us should you require more information.

• Where can I find the latest changes?
  Look at the Premvet Web Site - all the release notes are listed there:

  http://premvet.co.uk/premvet/release/index.html

• OS link errors - link is down' & 'link is up' messages.
  Happens off and on - generally can be ignored.

  The system is detecting the network link is fluctuating. If it's 'once in while' you can ignore it - more frequent then check the connections between the Server and Switch/hub.

  If it persists or you are concerned then please contact support as you may have a possible hardware issue.

• Take a backup OFF site
  This is a common sense type comment - take a back off-site every so often

  There is no point having all the backups in the building and it goes on fire. Take a tape/flash drive/dvd etc. off-site once in a while - swap out every month or so.

• Have pressed F4 and can't get out.
  I have pressed F4 to switch user and I can't remember my password or user Id.

  Just press the '*' and return and you will be logged out.

Older Questions but still applies

• Need to Change the Time

  Login as admin, with your current admin password (default admin). Select option:

  • e Administrative menu
    then
    
  • i Set the System Time

  If you are connected to the Internet select the 'Sync with a time server' (then contact support as your systems should be doing this automatically). If you are not connected to the net use the 'manually Set' option and follow the onscreen instructions.

• My printer at reception is faulty - how can I print to the office printer till it is fixed?

  Two ways:

  • Press the Function Key F9, pick the 'Swap' option. Then default printer, then the printer that you want to use.

    The F9 option will remain in-force while you are logged in - if you want to change it permanently (or for a few days) then:

  • Select: System Management ->
    Setup -> Parameters ->
    Hardware -> Device Settings ->
    Modify THIS terminal - Option 2
    

  This allows you to change the default printer. This will take affect the next time you login and will remain as such until you change it back.

• I have used 'V'iew in the spooler and have lots of rubbish on the screen.

  The View option shows you EXACTLY what is in the document, this includes all the codes that will be sent to the printer e.g. to put it into condensed etc.

  To just look at the spooled job then you should use the 'L'ook option - this will filter all the printer codes out making it easier to read.

• My Star printer only prints pd

  Switch the printer off and on again.

  Switch the printer off, hold the two small keys on the top down, keep them held down while you switch the printer back on again.

• I can access animals by number but not name?

  This generally happens when a validation is interrupted. Use from the main menu:

  System Man -> Setup -> Validation -> Fix Main Index

• How do I find out my top selling stock items?

  • Main menu
  • Reports
  • DataMajor
  • Stored Reports
  • Stock related
  • Top 50 POM Items (By Quantity)

  I have gone into DataMajor and I see 'No Tables run vet -p wdb'

  The most likely cause is that something clashed with the times that had been used to schedule the DataMajor tables re-building. Use the Automation Manager to check for clashes (usually a validation program) and adjust as required. The tables will usually re-build the following night, if you need them in a hurry - press F6 to get a Vet> prompt and type vet -p wdb

  In the diary (Old Style) I get the message ' Page in use'.

  This indicates that another user is making an appointment in this diary for the same date as you. The message will show you the user ID and location of the terminal.

  If you are 100% sure that user is not on the system then you can get past the lock by entering an * at the 'Page In Use' prompt.

  Please only use this option if you are sure that it is a rogue lock.

  I have heard about this `New Diary' how do I access it?

  The new diary can co-exist with your existing diaries to allow you to play with them. It is initially recommended that you enable them in your play area first. Enabling the new diaries will switch on a few options e.g. the old style menu's will disappear. Once you are happy with it in the play area you can switch you’re your live area whenever it suits.

  New diaries are enabled by adding to params.txt:
  New_Diary = Yes