1. Equipment list

   During your initial training the trainer will have made a location map of the system. If this was missed system managers should as soon as possible after the system has been installed make a 'map' of where terminals are located and the device they are connected to. This is to enable you to resolve quickly any system problems that may occur.

   The easiest way to do this is make a list of all terminals installed, then on each terminal enter a question mark at the main menu. This will show the device name for the terminal, make a note along side each terminal location of this name e.g. tty004, tty1a etc. It is also a good idea to stick a label with the device name to the side of the terminal.

   Include at the foot of the list the various printers that are installed:

   e.g.

   Term Location       Device         Number
   Reception           tty01          1
   Consulting 1        tty003         4
   Office              tty002         3
   
   Printers       Type           Device     Letter   Speed
   Main laser     OKI 400        lp0        laser    Parallel
   Label (Con1)   KXP1124        tty004     label1   1200 Serial
   Label (Con2)   KXP1124        tty005     label2   1200 Serial
   

   Remember to update the list if new equipment is added or the system is reconfigured.

2. Brought Forward Balances

   Entering balances forward on to new clients When you set up the computer for the first time you will need to enter the outstanding balance onto the system. There are two ways to do this:

   • Setup an Auto Pricing Code BF, set the price to 1.00, VAT to Zero, suppress Multi Factor and Analysis Code 231.
   • On the card enter bf amount e.g. bf 6.00
   or
   • Enter the text as Balance Forward, B/f etc.
   • Use a unique analysis code, we recommend 231.
   • Enter the total amount as fees.
   • Make sure the VAT is 0.

   Once the balances have been entered then:

   • Once they are all added, do an outstanding account listing to make sure the totals agree.
   • Use the 'Reset end of year' option to indicate a year end.

3. Backup tapes

   It is very important that you keep the backup disks or tapes in a safe place. It is recommended that you have at least 3 complete sets (if not 5) which are rotated as they are used. e.g. Monday use set 1, Tuesday set 2, Wednesday set 3 and then Thursday set 1 again and so on. Disks/tapes should be kept carefully at room temperature, never bent, never subject to magnetic fields, x-rays etc., inserted into the computer gently and kept in their protective cases.

4. End of day/month/year

   There are not a lot of procedures to follow at the end of a month or year. Also some of these may not apply to your practice depending on the options in use.

   • End of day
     • Reset the VAT book (This may be done at end of month instead)

   • End of month
     • Print bills, invoices etc.
     • Reset VAT book.
     • Printout any summary reports you may need.

   • End of year
     • Reset VAT book.
     • Printout all yearly summaries required.
     • Do an aged debtors printout.
     • Reset stock end of year.
     • Reset automatic pricing end of year.
     • Reset Monthly/Yearly summary.

5. Problems

   If a problem occurs first check to see if there is anything obvious relating to what is being done e.g.

   • Printer off line, not switched on, out of paper.
   • Terminal has power and all connections are secure
   • You are in the correct menu option.
   • The prompt line gives the correct options.
   • Check the relevant section in the manual.
   • Try closing the system down completely as far as power off, and find out whether the problem reoccurs.

   If all of these appear to be correct contact Premier Vet using the technical support number (0131 556 0555) or send an email to Support@Premiervet.com with the details and we will try to find an answer to your problem.

   If an error message was displayed e.g.

   Data type error, statement 1 of line 1234 of v6menu

   please take a careful note of this message as we cannot trace the problem otherwise.

   If the problem should happen outwith office hours Monday to Friday or on a public holiday or weekend, write down the message. Inform the support department when it re-opens, or leave a fax, email or a message on the answering machine for them to deal with the problem when the department re-opens.

6. Strange information

   If when you are generating recalls, fee notes, consent, recovery, vaccination, euthanasia forms and you find the layout has changed, missing out information, duplicated lines. This could point to a problem in one of the definition files that you set up the layout on. Load the definition file concerned into the text editor and check that it is set up correctly.

   If when generating itemised bills and the work is not broken down into the correct categories. Check that the categories are set up correctly.

pvbug: Bugs and Requests

To make it easier to submit requests and bugs a script has been added to the system 'pvbug'. This will ask for the required information and then submit the results via e-mail to Edinburgh.

Exit to the #,$ or Vet> prompt and type pvbug answer questions as required.

Making a Copy of the DataBase

You can by using the -d directory start up option run multiple copies of Premvet 5. This is handy for training, dummy conversions and play areas.

To set one up:

• Log in as root
• Decide on a location e.g. /u/dummy, and create the sub-directory
  e.g. mkdir /u/dummy.
• Copy the current database to there
  e.g. copy -rom /u/vetdata /u/dummy
• You should be able to run the system with vet -d /u/dummy