Please find enclosed the Congress release CD - this has updates to Premvet and all the sample definition files in the new guide. When you are ready please contact support (0131 556 0555) and we can sort out a suitable time to install it. If you have any questions concerning this then please mail Updates@vetsolutions.co.uk.

Please look at the release notes on the web at:

http://www.premvet.co.uk/premvet/release/index.html

Software Changes

The Premvet update (which some of you already have) 2.20.07 contains:

Ø DataMajor - Can print directly to your label printer for mail shots..

Ø Internet Ordering - It is now possible to use the Internet to send orders directly to Dunlops.

Ø Definition Files - You can get the system to 'pop-up' a list of all the relevant definition files allowing the user to select as required.

Ø Net-Net prices - The Net price can be used for the sub-unit pricing.

Ø Protocols - Lots of new options can be called directly from AP cards.

Ø Operations List - One per branch if running on a single server.

Web Site

As always the Web Site is up and running - being updated frequently - check it out.

http://www.premvet.co.uk/

Comments?

Please let us know how you find these guides - we can tailor the content based on your feedback.

Genlist

We do have a mailing list dedicated to Premvet queries and solutions. If you are not already on it then please do mail lists@vetsolutions.co.uk (from the account you want the mail to go to) and we will add you.

Common Support Topics.

Need to Change the Time

Login as admin, with your current admin password (default admin). Select option:

e Administrative menu

then

i Set the System Time

If you are connected to the Internet select the 'Sync with a time server' (then contact support as your systems should be doing this automatically). If you are not connected to the net use the 'manually Set' option and follow the onscreen instructions.

My printer at reception is faulty - how can I print to the office printer till it is fixed?

Two ways:

Ø Press the Function Key F9, pick the 'Swap' option. Then default printer then the printer that you want to use.

The F9 option will remain in-force while you are logged in - if you want to change it permanently (or for a few days) then:

Ø Select: System Management ->
Setup -> Parameters ->
Hardware -> Device Settings ->
Modify THIS terminal - Option 2
This allows you to change the default printer. This will take affect the next time you login and will remain as such until you change it back.

I have used 'V'iew in the spooler and have lots of rubbish on the screen.

The View option shows you EXACTLY what is in the document, this includes all the codes that will be sent to the printer e.g. to put it into condensed etc.

To just look at the spooled job then you should use the 'L'ook option - this will filter all the printer codes out making it easier to read.

I can access animals by number but not name?

This generally happens when a validation is interrupted. Use from the main menu:

System Man -> Setup -> Validation -> Fix Main Index

How do I find out my top selling stock items?

¨ Main menu

¨ Reports

¨ DataMajor

¨ Stored Reports

¨ Stock related

¨ Top 50 POM Items (By Quantity)

I have gone into DataMajor and I see 'No Tables run vet -p wdb'

The most likely cause is that something clashed with the times that had been used to schedule the DataMajor tables re-building. Use the Automation Manager to check for clashes (usually a validation program) and adjust as required. The tables will usually re-build the following night, if you need them in a hurry - press F6 to get a Vet> prompt and type
vet -p wdb

In the diary (Old Style) I get the message ' Page in use'.

This indicates that another user is making an appointment in this diary for the same date as you. The message will show you the user ID and location of the terminal.

If you are 100% sure that user is not on the system then you can get past the lock by entering an * at the 'Page In Use' prompt.

Please only use this option if you are sure that it is a rogue lock.

I have heard about this `New Diary' how do I access it?

The new diary can co-exist with your existing diaries to allow you to play with them. It is initially recommended that you enable them in your play area first. Enabling the new diaries will switch on a few options e.g. the old style menu's will disappear. Once you are happy with it in the play area you can switch you’re your live area whenever it suits.

New diaries are enabled by adding to params.txt: New_Diary = Yes